Q: What is mobile banking and how do I
A: Mobile banking conveniently allows
you to do your banking from your smart phone. To enroll, you
must first be an online banking user. If you are already
using our online banking, go to either the App Store or
Google Play and download our app. After downloading our app,
log in by using your online banking username and password.
FIND OUR APP BY SEARCHING: HERITAGE BANK MARION
Q: What if I previously declined enrollment in mobile
A: If you have decided to use mobile banking
after previously declining you will need to log in to your
online banking account. Once logged in click on the
“Profile” link in the top right of your screen then, “Turn
on Mobile Banking” to proceed.
Q: What if I’ve forgotten
A: If you have forgotten your
password, click on the “forgot password” link and answer
your pre-established security question(s). A temporary
password will be emailed to you. If you’ve forgotten your
username or are still having trouble with your password
reset, please contact us
Q: What can I access
with mobile banking?
A: Mobile banking allows you the
ability to view current account balances, transfer between
accounts, view check images, locate branch locations and
ATM’s, make mobile deposits, and more.
Q: Can all
mobile banking customers make mobile deposits?
Mobile deposits are only available to consumer account
owners and are not allowed with a business account. All
consumer accounts must establish an account relationship
with Heritage Bank for a minimum of 30 days before being
able to use this feature. Q: What can I deposit with
A: You are able to deposit checks
payable to the account owner(s). Checks must be properly
endorsed by the account owner(s) or it will not be honored
for deposit. Savings bonds, foreign items, re-deposited or
returned items, checks payable to anyone other than the
account owner(s) are not eligible for deposit.
there a daily limit on my deposits?
A: Yes, your
deposited items are limited to $1000 per item and $3000 per
day. Q: Is there a cutoff time for mobile deposits?
A: Yes, our mobile deposit cutoff time is 4:00 pm CST
Monday-Friday. Any mobile deposit received after this time
will be processed the following business day.
there fees for mobile banking?
A: Mobile banking is FREE
to all Heritage Bank customers, however; mobile messaging
and data charges may apply.
**Apple and the Apple
logo are trademarks of Apple Inc., registered in the U.S.
and other countries.
App Store is a service mark of Apple
Google Play is a trademark of Google Inc.