ONLINE BANKING FAQ’s:
Q: What is online banking and how do I enroll?
A: Online banking is a service that is available to all Heritage Bank customers. It allows the convenience of accessing your accounts anytime or anywhere by logging in from a computer or mobile device with internet service. For first time users, simply complete the online enrollment
Q: I’ve entered my information, why isn’t the enrollment working?
A: If you’ve entered your enrollment information and are experiencing problems, it could mean that the information provided does not match what we have on file for you. Please contact us for assistance with your enrollment.
Q: How much does online banking cost?
A: Online banking is FREE to all Heritage Bank customers!
Q: What am I able to access with online banking?
A: Online banking customers are able to view current and previous bank statements, account balances, transfer money between accounts, view check images and more.
Q: What if I forget my online banking username/password?
A: If you forget your online banking password, simply click the “Forgot Password” link on the home page located by the Online Banking login fields. You will be prompted to answer your pre-established security question(s) to verify your identity and a temporary password will be emailed to you. If you have forgotten your username or are still having trouble with your password reset please contact us!
Q: Why am I having trouble accessing my online banking?
A: If you are experiencing problems accessing your online banking, first make sure that you are able to access other internet sites successfully. If you are able to access other sites, then it may mean that online banking is currently unavailable. While this rarely occurs, please contact us to report the situation or try again at a later time.